Hello dear community. For those of you who don’t know me, I’m Yoni, the co-founder and CEO of Elementor.
Before we go into the details, here’s a short recap:
On the 25th of August, version 3.0 of Elementor (Free & Pro) was released.
Shortly after the version was released, we began receiving user feedback of issues in websites that were updated to the version. While some issues were expected (more on that below), their volume and variety were beyond the scope of our expectations, and they manifested both in the “front end” (the sites themselves) and in the Editor.
First, I wanted to use this platform to offer my sincere apology for the experience some of you went through, the time you spent and the implications it had on your business. It is our mission and sole responsibility to make sure you’re working on the best, most professional product, and in that moment, that wasn’t the case. Since the release, we’ve focused on nothing but delivering on that mission, addressing every issue that was found or raised by you.
It’s not just words for us – as I’m writing this, most issues, big and small, have been resolved, however we will continue to release patches and fixes over the following weeks (as we do with every version).
Second, I wish to share with you what we originally set out to achieve with this release, how we prepared for it, the actions we took in the immediate aftermath and the following days, and ultimately – what we’ve learned and are implementing going forward.
When it comes to communicating with you, our community of web creators, all of us here at Elementor – and myself included – hold ourselves to the highest level of transparency and integrity. I hope that by the end of this post I’ve addressed most of your concerns and questions, and that you have all the information you need.